Refund and Returns Policy

Last updated: 24-01-2026

At Vibrind (https://vibrind.com), we strive to ensure that you are completely satisfied with your purchases. This Refund and Returns Policy outlines the process and conditions for returning products and receiving refunds.

By making a purchase on our website, you agree to the terms outlined in this policy.

Returns Eligibility

To be eligible for a return or refund:

• The item must be unused, in its original packaging, and in the same condition as received.

• The return request must be made within 7 days of receiving the product.

• Personalized, custom, or perishable items may not be eligible for return unless damaged or defective.

How to Initiate a Return

To initiate a return:

1. Contact us at info@vibrind.com with your order details and reason for the return.

2. Our support team will guide you through the return process and provide instructions for shipping the product back to us.

3. Ensure the product is securely packaged to avoid damage during transit.

Refund Process

• Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days, and the amount will be credited using the original payment method.

• Shipping charges (if any) are non-refundable, except in cases where the return is due to defective or incorrect items.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at info@vibrind.com with photos and order details.

• We will arrange for a replacement or full refund at no extra cost.

Cancellations

• Orders can be cancelled before dispatch by contacting our support team at info@vibrind.com.

• Once an order has been dispatched, cancellation is no longer possible, and standard return procedures apply.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Email: info@vibrind.com
Address: 31, Prithviraj Rd, New Delhi, India 110001
Website: https://vibrind.com